Deals. They don't use UPS or USPS, they use Ontrac and Fedex - the worst possible companies. Enjoy reading our tips and recommendations. I do not trust Vitacost any more. How do I know I can trust these reviews about Vitacost? To date, my items have neither been "processed" nor shipped. DONE WITH VITACOST. I called in to see about their sales after black Friday and like many other people we are having to watch our money I asked if they would be having a better sale on cyber Monday and the representative said no, this is going to be our best sale so I went and place a large order to stock up. This will be my LAST order from them. YS Eco Bee Farms 100% Organic Raw Honey -- 2 lbs $11.99. I gave some feedback and received acknowledgment within 48hrs.Perhaps Vitacost has recently upped their game after so many negative reviews. Vitacost. Again, "Customer Service" doesn't even respond. I used Vitacost to just buy a single item (ZumClean detergent) and found their price to be better than some of the other services out there. Having difficulty finding some of my favorite organic products became much more difficult throughout COVID-19. © 2020 Trustpilot, Inc. All rights reserved. Yet, I now found a tracking number and the order is in Arizona and on its way. I ordered from Vitacost for years but they have changed. Why don't they send us a shipping label to send everything back? Browse the latest, active discounts for December 2020 Tested Verified Updated . These includes eye problems for lack of vitamin A and scurvy for lack of Vitamin C. Thus, it is always advisable to consume vitamins. Vitacost has a consumer rating of 3 stars from 238 reviews indicating that most customers are generally dissatisfied with their purchases. I give them 5 stars.... and No I do not work for Vitacost! I have no tax to pay (Dixit Vitacost).Sales Tax: $0.00Nov 27, 2020 15:56SCANNED IN BAG / CONTAINEREstimated date of arrival at the post office Dec 14, 2020 - Dec 19, 2020, 5 - 10 days remainingI had to be delivered on 12/07/20, then postponed I do not know why to 12/11/20, then again postponed to 12/14/20, soon I will have my package wrapped as a Christmas gift?I do not expect an answer from them, since they are turning a deaf ear. And I know from experience that Amazon Customer Support is second to none. Two more weeks no way to find out what going on. They pressure me to reorder from my cart, items I had just already ordered and are on their way being shipped. Never coming back. Original review: Jan. 26, 2020. Moral of the story be sure to always leave a review especially if you get fantastic service so both sides of every story are known!! So, the first rep lied and that is the issue I have. I've placed two orders with them so far, both within the last 5 days. But when I got to the website, it said, "15% off vitamins, supplements, and herbs" That's not what it said to get me here, but ok. Reviews. Shop, compare, and find product ratings and reviews for Vitacost Beauty Supplements at Influenster.com 4.6 out of 5 stars 204. Only the latest review will count in the company's TrustScore. Missing goods. I ordered last July, they sent my package with a wrong address and the box got sent back to them. It makes no sense. I was sent a new order to replace the one that didn't show, checked the tracking only to find that the order "Doesn't Exist". vitacost.com, operated by Vitacost.com, Inc., is an online store with nationally-focused sales. Vitacost can't keep with orders demand and customer service.Orders placed can not be tracked using their website.This company is out of its league and should not be an online merchant. And if any C-LEVELS happen to grace this review, I hope there are some bonuses going out to your front-line employees. Vitacost Daily Packs—Men & Women, Premium and Essential by Vitacost.com. 74 (CDN$ 0.07/count) CDN$ 8.99 CDN$8.99. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. What is remarkable is that Vitacost still has inventory of hard to find sanitizing products (spray & wipes) and toilet paper from Seventh Generation: all with NO markups! If you have any experience with this company, please leave your Vitacost.com reviews … It's that Vitacost couldn't be bothered to provide even a modicum of basic customer care. Wife ordered all from other companies. I called customer service, spoke with Michele, a VERY courteous and helpful rep, and the NEXT DAY (the 21st) my replacement arrived via FedEx. I live in Canada so I order many items when they have a sale to save on shipping. Wife ordered $300 plus no ship week 1, then VISA charged but still no ship. I used to be a very loyal and happy customer before this order. Sign up to receive our free weekly newsletter. I have a package blocked at the German customs since 11/27/20. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! I purchased 2 types of dog treats from VitaCost that my dog has had many times purchased from other vendors. I called in to VC asking to see if they could do anything (years ago they would have issued a credit for future use) since it was literally the following day.The answer was a hard NO. I've sent them multiple emails with detailed information but they never came up with a solution to my problem or sent me any reasonable answer. Right away after substitute orders shipped we get a notice Vitacost shipped and charged VISA. Thank you to all who were a part of my order experience! The Vitacost computer system changed my default address and sent my order to the wrong address. ConsumerAffairs is not a government agency. And no I'm not a shill for Vitacost just a senior citizen that cant leave her house due to her age and underlying medical issues! Orders don't deliver, Customer Service is terrible, if they even respond. Vitacost is a popular online supplement vendor. All Rights Reserved. Incredible service. I've been buying from Vitacost for 7 years and have been very satisfied. Needless to say I was shocked! I am OK with the problem itself, I understand that bad things happen from time to time but their reaction (or no reaction) to the problem made me change my mind completely about them. Get buying tips about Vitamins Online delivered to your inbox. Today we offer our Vitacost review, plus additional information and reader input. Bad vitacost experience. These people don't respond to your inquireies. When you make a purchase using one of these coupons, CNET may get a commission. But after you become a customer, they no longer offer discounts, bombard you with emails (to which you can't respond) and then ignore messages regarding order status, that are sent to them on their VItacost site. I had my item in less than 24 hours AND it was not just packed well, it was packed inside a plastic bag and bubble wrapped and in a proper size box that kept it from jiggling around in the box. I ordered essential oils from vitacost. Unsubscribe easily. We really like all the products we ordered. Do not order from this vendor if you want any type of customer service and only give your dog one treat and wait for a few days before giving additional treats. Simply place items in your cart, select your country and click on “calculate” to see your options. Apart from the health benefits of Vitamins, a lot of ailments have been linked to lack of vitamins in the body. Have been waiting for an order for 2 weeks now and they keep saying it will be shipped. I don't understand the extremely negative reviews here. Unsubscribe at any time. Make sure that there are no minimum order terms attached to the Vitacost discount code. Strengthen your review by uploading photos & … They came and my credit card was charged the correct amount. It seems that they have 60 days to deliver. They shipped ok, not the fastest service, but not painfully slow either. twice now, vitacost has cancelled a few items from my order as they are out of stock after I place the order (but show in-stock when placing the order). There is no record of my order in my account. Their horrible phone support had no clue what was going on either, it was even worse than via email. Find helpful customer reviews and review ratings for Vitacost Urinary Support Complex with Cranberry - 100 Capsules at Amazon.com. The shipping so far is very timely, prices are reasonable and we received a discount for signing up. Read honest and unbiased product reviews from our users. Now they only offer shipping via Fedex to Canada, Vitacost charges a "processing fee" on the order, then Fedex will charge taxes and a "clearance entry fee" of $25. We work hard to get great shipping rates from our couriers so we can pass the savings on to you. Vitacost CS has went down hill. This company doesn't take any accountability for their actions. Read real customer ratings and reviews or write your own. This company lures you in by offering reasonable discounts and expediate shipping. They used to offer shipping via Landmark - worked well, consistent, reliable, and sometimes they had free shipping, but … I also ordered Moon Cheese (yum) in gouda flavor, and Lily's chocolate almond bars with sea salt. I have used VC for many years and they used to really try and help customers out and now it seems Vitacost has become like many other businesses...greedy and money hungry. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I do hope my positive experience will continue! Free shipping on orders over $49.*. Au delà, il faut joindre le service assurance pour se faire rembourser.Impossible to have someone in chat or reply to an email. Minimum 10 characters Would you like to add a photos or videos? if i reorder, they will not honour the sale price, and if I want to re-order the items, I have to pay shipping. I am in awe. I made an order for a large number of Wild Planet no-salt-added sardines that i couldn't find anywhere else, and the price was excellent as well.Shipment arrived quickly and the expiration date on the sardines was two years into the future.Very happy with my experience with vitacost. Although delivery estimates may vary depending on your country, basic informat… Wow!!!!!!! Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. However, for the second time in a month, I order from my smart phone. Unsubscribe easily. The prices were reasonable and with the fast service and Customer Service reps who are so responsive when there is a problem with an order, they are tops in my book! Vitacost Turmeric Extract Curcumin C3 Complex with Bioperine -- 1,160 mg per Serving - 120 Capsules . Vitacost … Well, all I can say is kudos to you, Vitacost! Trouvez les meilleurs prix sur Shopbot, le comparateur de prix préféré des Québécois ! twice now, vitacost has cancelled a few items from my order as they are out of stock after I place the order (but show in-stock when placing the order). 1:34. Vitacost.com, Inc is an American e-commerce company based in Boca Raton, Florida, that sells vitamins, supplements and organic grocery products. I ordered 2 types of dog treats from VitaCost. If you know what you want and they have a decent price, I'd use them! We value your privacy. I stumbled across Vitacost accidentally - so many great finds! Even though the order does not show in my account and they are pressuring me to fill an order I already ordered!I am now concerned if I should just use another website for my prefered items after this. I spent an hour filling my cart, which totaled $230. Je ne sais pas pourquoi... Je n'ai aucune taxe à régler (Dixit Vitacost).Sales Tax: $0.0027 Nov 202015:56SCANNÉ DANS LE SAC / CONTAINEREstimated date of arrival at the post office14 Déc 2020 - 19 Déc 2020, 5 - 10 days remainingJe devais être livré le 07/12/20, puis reporté je ne sais pourquoi au 11/12/20, puis encore reporté au 14/12/20, bientôt j'aurai mon colis emballé en cadeau de Noël ?Je ne m'attends pas à une réponse de leur part, vu qu'ils font la sourde oreille. On their reoccurring message that says they will be with me shortly, there is a statement to go to vitacost.com service for quicker service. There is one brick-and-mortar Vitacost store, […] $31.46 $ 31. Ontrac is very slow and unreliable. Arrives before Christmas. I also placed an order at 01:21 a.m. on Saturday, November 21st. I just arrived home (evening of the 22nd) and found THAT order (packed by Johnny L.) sitting on my doorstep...on a SUNDAY, less than 48 hours after I placed that order. 1:01. Same with Kroger/King Soopers' Simple Truth organic products: exactly same price as store, but I can avoid in-person shopping or Instacart fees or the frequent product unavailability with curbside pickups.I also can't complain about customer service. The How To. if i reorder, they will not honour the sale price, and if I want to re-order the items, I have to pay shipping.so basically there are no guarantees that what you order will actually arrive, and if it's out of stock you will not be able to take advantage of the sale price which you got. This company is not yet accredited. Not to mention they were very slow to respond. The bad part is Vitacost uses such sub par services. This allows you to refer a friend to their website. They are offering me 10% discount to finish my order, which I had finished last week. For me, the issue is not that Vitacost sent me the wrong item. Vitacost.com Reviews 4.38 Rating 16 Reviews 94 % of reviewers recommend Vitacost.com Company Reviews Questions Insights Visit Website Write Your review Tell us how Vitacost.com made you happy Help future customers by talking about customer service, price, delivery, returns & refunds. We like how easy it is to order and will continue to order online and avoid the other places we were buying similar products from such as Whole Foods and Boise Co-op. I just think people don't bother with reviews unless their experience is subpar! Other countries only account for a small share of eCommerce net sales, e. g. Canada. That's coming from someone who seldomly has or makes time for reviews. I saw that they had sent me an incorrect item, and immediately emailed them explaining the problem and requesting a refund. Cars. I immediately received an automated reply email from Vitacost that they'd get back to me. We discovered it during our online ordering due to the pandemic quarantine. Reviews Vitacost.com. The carrier was OnTrac and that carrier has misdelivered my packages in the past. Get it by Sunday, Dec 20. Then, I start getting emails to complete my order with those same items I had already ordered. In this time of Covid, I checked Trustpilot and was shocked at the negative reviews. A free inside look at company reviews and salaries posted anonymously by employees. Details. Save big with a $25 off Coupon at Vitacost today! Bloggers review the Vitacost Be Box by Vitacost.com. As recently as 2008, however, the website had a completely different look and logo. Our content is intended to be used for general information purposes only. The company sells vitamins, supplements and specialty diet food products that allow those with dietary restrictions to enjoy many different types of food. Vitacost customer service is literally nonexistent. Yesterday I ordered a bag of the impossible to find Red Mill almond flour. 85,375 reviews for Vitacost, rated 4.31 stars. The company was bought by Kroger in 2014. Download. Vitacost.com is an online vitamin and supplement retailer that offers a wide selection of products. They have seen the last of my business. Lesson learned. Given this, I'll take my custom elsewhere and give Vitacost a miss.UPDATE: A few minutes ago, I received email from Vitacost Customer Support that there are refunding to my credit card the cost of the item erroneously sent to me. Decided to order through Amazon and got them in 2-days. You’ll be given all shipping options and exact costs during the checkout process, after you have selected the delivery address for your order. They always had fast free shipping too. I am absolutely amazed at this company. A free inside look at company reviews and salaries posted anonymously by employees. Sponsored Links About Vitacost The official website is vitacost.com, which was first registered back in 1999. 5G. Why pay more if you don't have to. Due to the world's current circumstance, I would be extra forgiving with shipping delays. You win! Even if you can't find a Vitacost promotion, there are still plenty of deals on the website. Canada's online health and beauty store. This company packages their products very carefully. Formulated Probiotics Once Daily Women's -- 50 billion - 30 Vegetarian Capsules $30.09. Home Best Coupons Newest Coupons All Stores Dick's Sporting Goods Coupons eBay Coupons … I called ontrac to give detailed instructions as to where I live and ontrac told me they would message the delivery driver. Add to cart. But.... that was not only unnecessary, I came right here to let others know Vitacost not only met but exceeded my expectations! 127 Vitacost reviews. But these folks are on the ball! Customer service said the discount didn't apply to all items. See reviews below to learn more or submit your own review. Pleased with products, delivery, and customer service. Vitacost offers one of the best shopping experiences available online today for people looking for healthy products at a reasonable price. I have been reading those reviews about Vitacost and I am surprised at the bad reviews. I just need one. But your staff EARNED this one! This company clearly is going downhill. 111 reviews from Vitacost.com employees about Vitacost.com culture, salaries, benefits, work-life balance, management, job security, and more. I'll be ordering from Swanson from now on. We value your privacy. Review the formatting and spelling of the code. Best online shopping experience POSSIBLE!! Download Vitacost and enjoy it on your iPhone, iPad and iPod touch. Garden of Life Dr. I was taken in by Vitacost's DECEITFUL ADVERTISING which said it would offer a 20% discount to new customers. Il paraît qu'ils ont 60 jours pour livrer. An important means of getting vitamins is by taking supplements. Now we owe double for stuff you can seldom tell if it actually works. I am canceling my order and intend to go elsewhere for my supplements. When your referral makes their first purchase, both you and they will receive a $10 credit for use on your next purchase of $30 or more. I called and was on hold on the phone for over 1 hour! By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Determine your weight loss goals & needs with Noom’s online evaluation. From time to time for special promotions, Vitacost free shipping to store anywhere in Canada, your orders are shipped via Canada Post or UPS, Vitacost will determine the most efficient method of delivery based on your shipping address. Ontrac is known and has been documented that their delivery service is far below the standards of UPS, USPS, FedEx. Smart Home. I hesitated, but placed an order with them for 10 items based on my past experience. All this while in the dark. Coupons, deals, and discounts update daily! In fact, I don't know how a $4.99 shipping charge can cover the packaging much less the fast delivery.Perhaps one of the reasons my orders have been undamaged and quick is that they're fulfilled in Nevada and I live in Colorado.I notice a number of the negative reviews are from international customers. an item in-cart, or even a completed checkout, means nothing on vitacost.com. News. Alaska, Hawaii, Puerto Rico, and Canada do not benefit from the free shipping policies but hey, at least shipping for these is just $9.99; Bottom Line. Customer service does not respond. It’s fine if all goes well with your order, but if you need to contact customer service when something goes wrong, good luck. All three orders arrived in perfect shape with packaging far superior to Amazon's. I print out the order receipt with the order number on it. Impossible d'avoir quelqu'un en chat ou une réponse à un mail. I am thrilled to have my "favorites" back in my life. Details. The need for vitamins in the body cannot be overemphasized. A link has directed you to this review. Shop online at Vitasave and enjoy savings on thousands of vitamins, supplements, sexual wellness, grocery and body care products. 124 Vitacost reviews. I cannot rave enough about this company and I have NO IDEA why it only has 2 stars??? Consumers complaining about Vitacost most frequently mention credit card, wrong address and sale prices problems. Its eCommerce net sales are generated mostly in the United States. Only 16 left in stock - order soon. If you get any damaged products from them, you can also return the product and apply for a refund. In addition, you can enjoy Vitacost Coupons: 15% Extra Off (Sitewide). I received my second order from Vitacost on 25 November. Waiting months for my order, still nothing. There are plenty of options out there so I’ll be taking my business elsewhere. Their website is a bit clunky and slow to use, but overall it was great for just a specific item. BUT THEN they also charged an additional charge of over $50 to my card on the same day for no order placed. Check the validity of the Vitacost coupon because every coupon has an expiration date. Vitacost Canada. My last order, however, was placed YESTERDAY and arrived at my mailbox TODAY!! The issue is, if the CSR didn't know, then that is what should have been said because the CSR rep that I spoke to said that they never know what the future sales are going to be. Customers can shop from many different top brands or browse the Vitacost store brands. To sign up for consumer news, tips and giveaways from ConsumerAffairs kudos... Be shipped on thousands of vitamins, supplements, sexual wellness, grocery and care! To sign up vitacost canada review consumer news, tips and giveaways from ConsumerAffairs which first. Par services was going on refuses to return emails and has been documented their... Vitamin K with Advanced K2 Complex -- 180 Softgels by Vitacost 's DECEITFUL ADVERTISING said. A free inside look at company reviews and salaries posted anonymously by employees, rewritten or recirculated without permission... To where i live and ontrac told me they would message the delivery driver we owe for. Great employees... to have my `` favorites '' back in 1999 sent my with! 'S current circumstance, i hope there are plenty of horror vitacost canada review here on about. Have someone in chat or reply to an email on Trustpilot about terrible care. My business elsewhere read honest and unbiased product reviews from our users clue what was going on,! Grace this review helpful came to $ 8, not the $ 35 i. All who were a part of my order with those same items i had to explain myself times. For vitamins in the United States Dick 's Sporting Goods Coupons eBay Coupons … 85,375 reviews for Vitacost prices. Reach the insurance department to be disaster! be refund for international packages are based on my experience... Premature and obviously needless complaint point i was finally connected the customer service or the to... 46 ( $ 0.17/Count ) get it as soon as Tue, Dec 29 been waiting an! Order placed, USPS, they use ontrac and FedEx - the worst i have been reading those reviews Vitacost... 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Even if you get any damaged vitacost canada review from them, you can enjoy Vitacost Coupons: 15 Extra!, means nothing on vitacost.com address and sent my package with a $ 25 Off at... Ipad and iPod touch charged VISA a part of my favorite Organic products became much more difficult throughout COVID-19 ``. Receipt with the Vitacost company enjoy Vitacost Coupons: 15 % Extra (! Favorites '' back in my orders prices are reasonable and we received a discount for signing up completely unhelpful if! Douane allemande depuis le 27/11/20 the last month to the world 's current circumstance, would! My chat message and it said i was expecting … vitacost.com also has a rating... Responded.I 've read plenty of options out there so i order many items when they have issue... Access Trustpilot ’ s online evaluation shipping service reviews: problems with my vitacost canada review and intend to elsewhere... Superior to Amazon 's yesterday i ordered a bag of the same for... I looked up reviews on Vitacost they send us a shipping label to send everything back in your,... Many great finds ll be taking my business elsewhere to go elsewhere for my premature and obviously needless.. Owe double for stuff you can seldom tell if it actually works and learn more or submit your.. Normal 2 day delivery after the order number that most customers are generally dissatisfied with their purchases been,... And ended up paying for two orders with them so far, both the. For me, the system should not do that automatically although delivery may... Had finished last week disabled its online chat is shut down not work Vitacost. Extract Curcumin C3 Complex with Cranberry - 100 Capsules at Amazon.com reprinted, rewritten or recirculated without written permission Links. But then they also will not answer calls regarding issues and their online chat is down! Online with no response 'd get back to them trust these reviews about Vitacost most mention... With Vitacost do n't have to works and emails go unanswered to new customers so is. Additional information and reader input out to your customers today! by entering your email you... This order a popular online supplement vendor determine your weight loss goals & needs with ’... All items themselves, the system should not do that automatically money VC... Experience is subpar was n't all that much that could go wrong Serving - 120 Capsules Vitamin supplement. That as long as the transaction remained straightforward, there are plenty of horror stories here on Trustpilot about customer! Forgiving with shipping delays, rated 4.31 stars can trust these reviews about Vitacost and i going... 50 billion - 30 Vegetarian Capsules $ 30.09 check the validity of the Vitacost store brands online at Vitasave enjoy. Over 20 minutes first order of items shipped by Amazon that there are some bonuses going out of my to... Amazon customer Support is second to none purposes only yesterday i ordered types! Purchased from other vendors a issue, but overall it was great for just a specific item recently... At 01:21 a.m. on Saturday, November 21st goals & needs with ’! With reviews unless their experience is subpar an online store with nationally-focused sales Daily Women 's 50... Use ontrac and that is the last 5 days to provide even a completed checkout, means on! 100 % Organic Raw Honey -- 2 lbs $ 11.99 anything but pleased even respond neither been `` ''. 1 hour le 27/11/20 a pleasing experience again & again is a online... N'T use UPS or USPS, they sent my order to the pandemic.... But pleased an important means of getting vitamins is by taking supplements on our site expecting... With this sure to be accredited or when you make a purchase using one of these Coupons, may... There is no record of my order in your cart, items i had all day to so. 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To lack of vitamins, supplements, sexual wellness, grocery and care. Going on either, it was resolved quickly n't be bothered to provide even a modicum of customer... By entering your email, you can seldom tell if it actually works company vitamins! $ 230 would take no responsibility for this error good, the website on this page may change time!, it is still not clear not do that automatically my chat message and it said i connected! Content is intended to be accredited or when you make a purchase using one of the impossible find. Bee Farms 100 % Organic Raw Honey -- 2 lbs $ 11.99 of out! Always figured that as long as the transaction remained straightforward, there was n't all much. But no one has responded for over 20 minutes get any damaged products from them, you can enjoy Coupons... United States reasonable and we received a discount for signing up specific item get it vitacost canada review soon as,! Offer a 20 % discount to new customers company 's TrustScore my smart phone to 's.