It is for this reason that RTA has adopted these policies. If it is NOT clear that you qualify for Paratransit service, an RTA employee will call you to schedule a functional test to determine your eligibility for Paratransit service. However, if the Appeals Committee has not made a decision within 30 days after the hearing, temporary service will be provided. To schedule Paratransit service after you have received your ADA ID card: If your vehicle has not arrived at the end of your scheduled window of time, call the Paratransit dispatcher: For general questions about RTA service, call the RTAnswerline: This area of the webpage is simply a placeholder for the bottom shadow, Greater Cleveland Regional Transit Authority, © 2012 Greater Cleveland Regional Transit Authority. If you have questions about your right to appeal, call the RTA Customer Service Center. You can begin using RTA's call-ahead system to request Paratransit service 48 hours after receiving your ID card. We are dedicated to our customers and the communities we serve with a strong commitment to providing safe, sustainable, and reliable transportation. Proposed Project: RTA is requesting NOACA-attributable Surface Transportation Program (STP) funds to support the cost of providing specialized and federally mandated paratransit service provided throughout Cuyahoga County for those individuals that are unable to use the regular bus or train service provided by RTA due to a physical or cognitive disability. The grant was announced at the RTA Board of Trustees meeting. Applying for Paratransit Service To use RTA's Paratransit service, you must first apply for ADA certification. If you have a computer, consider using RTA's flexible on-line scheduling service 24 hours a day, seven days a week. Be sure to fill out all parts of the application. Be aware of the opening and closing times of your destination to avoid waiting outside. If you miss your functional test appointment, the application process will not continue. If the application is not completely filled out, it will be returned to you. Guests are required to pay a fare, with the exception of a Personal Care Attendant. Just type your Paratransit pass number into both areas. <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> If you are hearing-impaired, call 216-781-4757 (TDD). Training involves a series of steps, initially with one-on-one instruction to the gradual fading of trainer assistance leading to independent travel. I certify that the information provided in this application is true and correct. Trips may be requested by either pickup time or by drop-off time. Suspension resulting from excessive No-Shows or Cancellations. If a notary is not available, RTA can help you notarize your application later. Paratransit vehicles are equipped with seat belts for passengers and all riders are asked to use the seat belts. Paratransit requires a minimum stay of one hour after a drop-off at any destination. Do you need a wheelchair lift or similar device to board the vehicle, but one is not available at the Rapid Transit station where you wish to board? An informational website that details the public transportation process for persons with disabilities in Cleveland, OH. Personal Care Attendants, as defined by the ADA, travel free on all services. This frees up staff to help those who must use the telephone to schedule trips. This application must also be used for individuals who are recertifying their enrollment in the disability program. �OL��kX��n�U��4�;�j\�����v͜JqX����T�����[��-*��EM�;%�� ��Dq�����Q�^�bTE��g�3rg��z��X����נ-��9G]��8��oA(o��h���Z�0G% ��=N�Sl�My�! Customers are expected to be ready for Paratransit trips at the beginning of the 40 minute pickup window. .�6[)*=��vpL����-`d�����a�C O�p 8���:���. You and your Travel Trainer can focus on destination training, which teaches you to travel to a specific destination and back, or general training, which provides you with greater overall riding instruction. Please allow additional time for your requested return pickup time. Also, based on your individual needs, the application is available in large print or other accessible forms. Once the request for an appeal is received, it will be reviewed by an Appeals Committee that meets once a month. It is critical for the customer to be ready for the trip once the vehicle arrives. Your scheduler will give you the correct window of time for your pickup when you make your appointment. USING PARATRANSIT SERVICEGetting startedAffordable faresArranging your travelCalling to schedule a trip? A customer who is either not available, not ready, or refuses to take a scheduled trip within the 40-minute "pickup window" will be considered a "No-Show" for that trip. This temporary service will continue until a decision on the appeal is reached. Mail the application to: RTA-ADA Eligibility 1240 West Sixth Street Cleveland, Ohio 44113-1331. Be considerate of your fellow Paratransit customers. RTA schedulers handle trip requests seven days a week, 8:30 a.m.- 4 p.m. To determine if you qualify for Paratransit service, simply answer these questions: If you responded "yes" to any of these questions, you may be eligible for RTA's Paratransit service, as outlined by the Americans with Disabilities Act. Know the address of both your pickup and drop-off points. Hearing-impaired persons can call 216-781-6148 (TDD) to schedule service. However, drivers are not allowed to: As soon as you realize that a trip needs to be canceled, go on-line or call RTA. Any act of violence or abusive behavior will result in the immediate suspension of service. 2 0 obj ", In the event of a No-Show, Late Cancellation or improper behavior, the following steps will be taken:After the first and second infractions, customers will receive written notification of their infractions and, if called for, the prescribed penalties.After three (3) infractions, representing any combination of Late Cancellations, improper behavior and/or No-Shows that occur during a 90-day period, customers may be suspended from using Paratransit service for 30 days. Whenever possible, call to cancel 24 hours before your scheduled trip, so RTA can schedule other passengers. If a customer fails to call at least 60 minutes before his/her scheduled trip, he/she will be charged with a "Late Cancellation. RTA-ADA Eligibility1240 West Sixth StreetCleveland, Ohio 44113-1331. RTA says all buses, trains will have cameras by year's end. When your vehicle arrives, show your ADA ID card and pay your fare. If a 24-hour notice is not possible, RTA requires that you give at least 60 minutes notice for cancellations. Travel Trainers work with you to determine how your disability affects your ability to travel and develop methods to teach travel skills tailored to your needs. This is usually 20 minutes before and after scheduled pickup time. A Trainer will contact you to schedule an appointment. Greater Cleveland Regional Transit Authority 1240 West 6th Street Cleveland, Ohio 44113-1302 Tel: 216-566-5100 Accessible Fixed-Route Service ApplicationParatransit Application, PARATRANSIT CERTIFICATION PROCESSAre you eligible for ADA certification?Service eligibilityObtaining an applicationCompleting the applicationFunctional testingAppealing the decision. To minimize delays, riders are limited to four carry-on packages weighing no more than 50 total pounds. Requests to appeal a denial of eligibility must be received within 60 days of the date on the eligibility denial letter. <> You will need the same user ID and password that you have for on-line scheduling. Greater Dayton RTA | 4 S. Main St., Dayton, OH 45402|937.425.8300 (Customer Support) If you need to arrive by a definite time, please request your trip be scheduled by drop-off time. RTA recognizes there may be occasions when a scheduled Paratransit trip needs to be canceled. For example, if you requested a 1:30 p.m. pickup, the driver may come as early at 1:10 p.m., or as late at 1:50 p.m. Each training program is individually tailored to your needs and will help you: Group Training is appropriate for group homes, transitional housing, senior citizen facilities, and schools. You can request up to three round trips per call, or one trip with three stops. endobj XE�k�V����&{���bc�ɞt��Y����0�\�9����?� Jq���Z~��p����X�gM��f��Be.����e�`����S�PT8c���u������[�Ca���XWu�|��� 爇��A3qL�3�e$��&H$D0�N{~�p���x�5M���u������n��Y�26���� Ծo���a�V�f�49o�њ�| L)0�m���b�����8�e�ǭ�_ �>"��8���I��r���O欩��l�*v�*Vl���.��]��,�Ɇ;�!��z��ن�W� MJA։X�H�D&�)�Xg�5���^r�$�>0i�2�ڮ�b������e_��wElPTg�{��I��K��b�k��4|B)��B���²�� See the Paratransit Appeals Process section for more details. RTA is not required to provide service to persons pursuing an eligibility appeal. To apply for ADA Paratransit, call the RTA's ADA Paratransit C… The ADA protects the rights of all people without regard to their physical and/or cognitive disabilities. If RTA fails to notify you within 21 days, you will be eligible to ride Paratransit until a decision is made. Greater Cleveland Regional Transit Authority 1240 West 6th Street Cleveland, Ohio 44113-1302 Tel: 216-566-5100 If a decision is not made within 30 days of the completion of the appeal hearing, the person appealing the suspension shall be granted service until a final decision has been reached. Upon appeal for a No-Show or Cancellation suspension, Paratransit service will be provided pending the appeal; suspension of service will not begin until the appeals process is complete. %���� Due to the uncertainty of scheduling, customers must remain available for pickup for the entire 40 minutes. Unexpected delays may arise from traffic conditions, inclement weather and stops required for other passengers. The Paratransit vehicle is required to wait only 5 minutes for a customer when arriving within the 40-minute pickup window. Travel Trainers believe that everyone who is capable should have the opportunity to learn to travel independently, using public transportation to meet their travel needs. <>>> Find out what works well at Greater Cleveland Regional Transit Authority from the people who know best. Applications are also available in accessible formats upon request. The application is then mailed to: GCRTA-ADA Eligibility 1240 West 6thStreet Cleveland, Ohio 44113-1331 3. Individuals who are interested in using ADA Paratransit service must apply and be found eligible according to ADA guidelines. When you successfully complete the travel training program, you will have more choices and flexibility for travel, which will give you greater self-esteem and independence. endobj Our voice telephone number is 216-566-5124 and our TDD for the hearing impaired is 216-781-4757. All Trolley and Paratransit Riders - Alternate stop for the Main Office Building. Press "3" for Paratransit trips and services. CLEVELAND, Ohio — The Greater Cleveland Regional Transit Authority reported six employees have tested positive for COVID-19 this week. Your referral will be sent to the Travel Training Department. The Committee consists of two RTA staff members, and a volunteer from the ADA Committee of the Citizens Advisory Board. 7:00a.m. All persons with disabilities should be allowed the dignity afforded by independent travel. If they are eligible, students can also obtain a senior/disabled card during this training. Tell the scheduler what entrance you want to be picked up at. <> With your valid ID card, Paratransit "door-to-door" service costs $2.25 each way. And,you will have better access to employment, job training, education and recreation. Let the scheduler know if someone will be traveling with you. Go to RTA's Main Office, 1240 West Sixth Street, in the Warehouse District. The letter will include instructions on how to pick up your Paratransit ID card. RTA has dedicated 185 Paratransit staff, 80 public vehicles and 63 contractor vehicles to provide more than 1,700 trips each weekday, and more than 540,000 trips annually. 4. Once your completed application has been received, and if additional information is needed, RTA will contact you to schedule an “Eligibility & Assessment” interview. Once you are certified for Paratransit service and have your ID card, just call 216-621-9500. Monday-Friday. During group training, students spend 4-6 weeks in the classroom learning about: Each class culminates with a trip on public transportation to utilize the skills learned. These funds will be used to off-set costs associated with RTA’s paratransit … Mail the application to: RTA-ADA Eligibility 1240 West Sixth St. Cleveland, Ohio 44113-1331; Fill out all parts of the application. It is estimated that about 40 percent of all Paratransit applicants will be required to take a functional test. - 6:00p.m. Find 1 listings related to Rta Paratransit in Cleveland on YP.com. An application will be mailed to you. If the application is not completely filled out, it will be returned to you. However, it's important that you notify Paratransit at least 60 minutes prior to your scheduled pickup. Charles Lucas, RTA vice president, into a paratransit vehicle. See reviews, photos, directions, phone numbers and more for Rta Paratransit locations in Cleveland, OH. Services for riders with disabilities include: If riders need more assistance than the standard RTA service offers, they may be eligible for ADA certification to travel on specially equipped Paratransit vehicles. RTA's Paratransit service is committed to providing safe, secure and reliable service. Greater Cleveland Regional Transit Authority 1240 West 6th Street Cleveland, Ohio 44113-1302 Tel: 216-566-5100 The Greater Cleveland Regional Transit Authority turned down 1,720 of the 27,502 requests it received for Paratransit service in April, the last month for which complete figures are available. =���5�w�@ Js�t�`�uu�= �w�EO�I���7�(����JU�R�M x��Z�o�F7��a�@՚�Er��@�$E��5mnh���R�J�I����,�&%�b�L-ɝ�ٙ�|-s�n��lհW�.^7M�z�����j�j�����.���=۬)�����]���UU�ח����5�Z��]�,�f���3�"�'���J���ts~���x~v| To use the IVR: Calling to schedule a trip? The Americans with Disabilities Act (ADA) was signed into law in 1990. Q�>����]CnL��\����δ������!�]с�g�]�9���lç�$ �!�}.��bB��Qf���!���TvV�9�� ɔi�Ƴ\V� ��=_�2�8���`��߃!K�dwp[��m@��4�9�>��q�� 5��M���������������5\i3Y�H���^V�8T�X� TB�l(�ɘn4ӱ�z.ɢ��ɦ� �t�و��n��B ����4��G�i��8��R�a�� ��U�&�VY�X%�ѿ� ���U��f9 The ADA states that all individuals have a right to use available public transportation, and requires that those not able to independently ride public buses be provided with an equivalent, corresponding service for their transportation needs within the established service area. Threats, acts of violence, general harassment or sexual harassment are strictly prohibited. Additional service infractions may result in longer service suspensions.Appealing suspensions. Cleveland will now join several other markets including: Akron, Cincinnati, Columbus, Dayton and Toledo in Ohio … Have the month, date and times of pickup and drop-off ready. If the application is not completely filled out, it will be returned to you. A PCA can ride free. You will have to re-apply. To ensure this level of service, the cooperation and support of customers is critical. � u��x�0Ë��(#a�>��l����[X��+و'�Lo�[`9>�D����^���C �!�wU ADA-accessible Rapid Transit stations, to help passengers safely ride RTA trains. CLEVELAND — The Greater Cleveland Regional Transit Authority reported 16 new employees tested positive for COVID-19 this week. You qualify for the Fixed-Route Disability Fare Program, You will be certified for Paratransit service, Read and understand route maps and schedules, Get to and from your bus stop or rapid station, Recognize bus numbers, bus stops, rapid stations and landmarks, Use the lift or ramp to board with a mobility device, Position your mobility device in the bus /train, Use the phone and/or internet to plan your trip. Be sure to fill out all parts of the application. Another option for scheduling trips 24/7 is to use RTA's interactive voice response, or IVR. Ensuring the safety of our customers and employees remains our top priority. The purpose of the test is to determine if you have the physical and cognitive ability to ride fixed-route RTA service. All copies of the appellants' application and all supporting materials used in the appeals process remain confidential. If you use a wheelchair, you must have a safe ramp or be at ground level to board RTA vehicles. All customers may ride free on bus, rail and paratransit all day,Tuesday, November 3. Uncover why Greater Cleveland Regional Transit Authority is the best company for you. 20130718. represent, is eligible to use RTA’s Complementary Paratransit services. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. Apply to Operator, Specialist, Office Manager and more! The 2016 bus, Rapid and paratransit fare increases went through as did the 2017 paratransit fare increase, but since then the RTA board has postponed all future planned increases. When appropriate, name buildings or landmarks. Submitt the completed form via fax, email or dropped off at the Tower City Customer Service Center. Select either English or Spanish. After the functional test is complete, the testing agency will make one of three possible recommendations to RTA. RTA - Paratransit Service Address: 1240 West Sixth Street Cleveland OH 44113-1331 View in Google Maps Phone Number 216.566.5124 Fax Number 216.781.4484 More Information. 3 0 obj If your destination is closed at the time you arrive, the Paratransit driver cannot wait with you until it opens. 2. After your application is received, an RTA employee may call you to clarify certain parts of your application. Eating, drinking and smoking are prohibited in all RTA vehicles and facilities. 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